Client Privacy Policy
All information collected via this lead ad will not be used in any other promotional marketing, and will only be used for the sole purpose of contacting you in regards to the special offer, treatment or content mentioned in your post.
We will not send, sell or use your personal information for anything else, other than the purpose of the sponsored ad.
Privacy Policy The Social Media Network values and respects the privacy of the people we deal with. The Social Media Network is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations. This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly. What personal information do we collect? The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.
The personal information we collect about you may include:
● [name;
● mailing or street address;
● date of birth;
● email address;
● phone number.
If we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law, and we take appropriate measures to protect the security of this information.] You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.
How do we collect your personal information?
We collect your personal information directly from you when you:
● [interact with us over the phone;
● interact with us in person;
● interact with us online;
● participate in surveys or questionnaires;
● attend a [Organisation] event;
● subscribe to our mailing list;
● apply for a position with us as an employee, contractor or volunteer;
Collecting personal information from third parties We may also collect your personal information from third parties or through publicly available sources, for example from Facebook Lead Ads. We collect your personal information from these third parties so that we can provide you with more information and services.
How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
● [provide you with information or services that you request from us;
● deliver to you a more personalised experience and service offering;
● improve the quality of the services we offer;
● internal administrative purposes;
● marketing and research purposes;
Disclosure of personal information to third parties We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
● [our third party service providers (for example, our IT providers);
● our marketing providers;
● our professional services advisors;
Online activity:
Website analytics Our website uses Google Analytics and Meta Pixel to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.]
[Direct marketing We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth).
You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. You may opt-out of receiving marketing communications from us at any time by [following the instructions to “unsubscribe” set out in the relevant communication] / [contacting us using the details set out in the “How to contact us” section below]. In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).] Retention of personal information We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations. How to access and correct your personal information tSMN will endeavour to keep your personal information accurate, complete and up to date. If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 180 days.
For complaints about how tSMN handles, processes or manages your personal information, please contact social@tsmn.com.au. Note we may require proof of your identity and full details of your request before we can process your complaint. Please allow up to 180 days for tSMN to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with tSMN’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint. How to contact us If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows: Email social@tsmn.com.au